At Goldkelm Herbal Medicine Store, we aim to provide efficient and reliable delivery services to ensure that your products reach you in a timely manner. Please review the following delivery policies to understand our shipping procedures:

Shipping Locations

We offer both domestic and international shipping.

Domestic Shipping (Nigeria): Orders are shipped via local courier services, and delivery typically takes between 2-5 business days, depending on your location.
International Shipping: We ship worldwide, and international delivery times vary based on destination. Delivery can take between 5-14 business days. Please note that customs processing may cause additional delays.

Shipping Costs

Shipping costs are calculated based on the weight and size of your order, as well as the destination. Shipping charges will be clearly displayed at checkout before you finalize your order.

Domestic Shipping: Rates are based on your location within Nigeria.
You can choose a doorstep delivery or via local bus dispatcher.
International Shipping: Customers are responsible for any customs duties, taxes, or fees charged by the destination country.

Delivery Timeframes

While we strive to deliver your orders on time, certain factors may cause delays, including:

  • Public holidays
  • Customs clearance for international orders
  • Unforeseen courier service issues

We are not responsible for delays caused by external factors, but we will always keep you informed of any issues with your order.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via WhatsApp. You can use this to monitor the status of your delivery.
You will receive a driver’s phone number if you’ve chosen a local bus service,
If you have any issues tracking your order, feel free to contact us.

Undeliverable Packages

In cases where a package is returned to us due to incorrect address information provided by the customer or because the customer fails to collect the parcel, we will contact you to arrange a re-delivery. Any additional shipping fees incurred for re-shipping will be the responsibility of the customer.

Contact Information

For any questions or concerns regarding shipping and delivery, please contact us via:

WhatsApp: +234 905 845 5574
Instagram: @Goldkelm_Herbs
Email: goldkem197@gmail.com